How can we help?
Answers to common questions about your account, verification, deposits and support.
Account & registration
How do I open an account?
Select “Open an Account”, complete the registration form and confirm your email address using the link we send you. You can then sign in to the client portal.
Can I practise before trading with real money?
Yes. You can request a free demo account from the Demo Account page and practise with virtual funds.
Verification (KYC)
Why do I need to verify my identity?
Identity verification (KYC) is required under our AML / KYC Policy to protect clients and prevent financial crime. You upload your documents securely in the client portal, and our team then reviews them.
Deposits & withdrawals
How do I deposit or withdraw funds?
Sign in to the client portal and choose Deposit or Withdrawal. The methods available to you are shown there, and you can follow the status of each request in your transaction history.
Security
I forgot my password. What should I do?
Use “Forgot password” on the login page. We will email you a link to set a new password.
Can I protect my account with two-factor authentication?
Yes. You can turn on two-factor authentication (2FA) with an authenticator app from your profile in the client portal.
Support
How do I contact support?
Clients can open a support ticket from the client portal and follow replies there. You can also reach us by email or WhatsApp using the details on this page.
Partners (IB)
How do I become an introducing broker (IB)?
Apply through the “Apply as IB” form. Our team reviews each application and will contact you about the next steps.
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